If the configuration is correct but the error persists, your network may be blocking the "handshake" between the client and server.
The SPLM software is not installed or configured on the client machine.
Ensure the computer is configured to point to the correct SPLM server IP address or hostname. cadworx splm error 7502
After making changes, fully restart the application to trigger a fresh license check. 2. Check Firewall and Network Access
Ensure pdlice.exe (usually located in C:\win32app\ingr\splm\bin ) is allowed through the Windows Firewall . If the configuration is correct but the error
Network issues are preventing the client from "seeing" the license server.
If you have both SPLM and ISL installed, they may conflict. It is often recommended to remove the old SPLM before installing the new Smart Licensing system. 4. Advanced Troubleshooting Intergraph Smart Licensing - Version 14.3 - Help - Hexagon After making changes, fully restart the application to
As of December 31, 2024 , Hexagon no longer generates new license keys for the old SPLM system. If your organization has migrated, you must install the Intergraph Smart Licensing (ISL) Client instead of the old SPLM client.