If you have the password but want to remove the "exclusive" lock permanently, follow these steps in the BIOS setup utility :
: Press F10 and then Enter to save changes and restart. Troubleshooting "Frozen" HDD Passwords call acer service to unlock hdd exclusive
Contacting official support is the only guaranteed way to recover access if you have forgotten your password. Be prepared for the following: If you have the password but want to
: Use the arrow keys to find the Security tab. : Power on the laptop and immediately tap
: Power on the laptop and immediately tap F2 (or Del for desktops).
If the password options in the BIOS are grayed out or the word "Frozen" appears, your system has locked the security settings for that session. How to Reset HDD Password on Acer Laptop
: Some regions may charge a fixed fee (often cited around $100) for this out-of-warranty security service. How to Unlock the HDD (If You Know the Password)