Copc Updated -

Organizations currently using Release 7.x or 7.1 must prepare for a phased rollout of the updated requirements: February 2026 Release 8.0 is available for free download. Upskill Training March 2026

The updated standard addresses the complexities of modern, AI-enabled contact centers by bridging the gap between automated technology and human performance. copc updated

: Unlike previous versions that often managed bots and humans in silos, Release 8.0 provides a single set of guidelines. This ensures consistency across live agents, chatbots, and self-service interactions, treating them as a cohesive "powerhouse playbook". Organizations currently using Release 7

: Replaces "Skills" to apply to both human and machine proficiencies. and self-service interactions

: Replaces "KCR Job" to expand the scope to technology-led activities.