Elsa2Go is a cornerstone of Volkswagen's "360 Digital" and "Progressive Retail" strategies. Its implementation offers several strategic advantages:

Manages the entire service journey, from initial appointment preparation to the final vehicle handover.

Faster service and more transparent digital interactions directly improve JD Power Customer Service Index (CSI) scores.

Streamlined operations allow dealerships to handle more service orders with higher accuracy and fewer missed maintenance opportunities. Access and Installation

is the official mobile application from Volkswagen Group of America (VWGoA) designed to modernize the dealership service experience . By digitizing the "Service Core Process," it bridges the gap between traditional workshop management and the modern, mobile-first expectations of today’s customers. What is Elsa2Go?

Elsa2Go is primarily available for dealership personnel and authorized service partners.

Instantly identify vehicles using the mobile device's camera for faster check-ins.

The app is available on the Google Play Store and for iPad via official VAG channels .

For vehicle owners looking for personal connectivity, Volkswagen offers the myVW app , which provides remote features and service scheduling directly to your smartphone. Elsa2Go - nhtsa

At its core, Elsa2Go is a portable, "lite" mobile extension of (Volkswagen’s electronic workshop service information system). While the full Elsa system is traditionally used on workshop PCs for deep technical lookups and electrical diagrams, Elsa2Go empowers service advisors and technicians to carry this critical data directly to the vehicle. Key Features and Capabilities