By staying proactive and managing your account settings, you can ensure that the line of communication stays open when your loved one needs it most.
Before you can unblock a call, you must identify why the block occurred. Most prison phone systems, such as Securus, GTL (Global Tel Link), or IC Solutions, trigger blocks for several specific reasons:
Administrative Blocks: The facility itself may have blocked your number due to a violation of prison rules or an ongoing investigation. Step-by-Step Solutions to Unblock Your Number how to unblock a prison call
Carrier Restrictions: Your personal phone service provider (Verizon, AT&T, T-Mobile) might have a default block on collect calls or "premium" numbers.
Step 4: Verify with Your Mobile CarrierContact your cell phone provider’s customer service. Ask them to ensure that "Collect Calling" or "Third-Party Billing" is not restricted on your account. Some "Scam Shield" or "Spam Block" apps on smartphones mistakenly flag prison calls as junk mail; try whitelisting the facility's specific outgoing number. By staying proactive and managing your account settings,
IC Solutions: 1-888-506-8407Ask the representative specifically if there is a "stop" on your phone number. Often, they can lift a technical block over the phone once they verify your identity.
Contact the prison administration if the block is non-technical. Some "Scam Shield" or "Spam Block" apps on
How to Unblock a Prison Call: A Comprehensive Guide for Families and Loved Ones