Ensure your radio's firmware matches the CPS version. You may need to update the radio firmware via the "Update" tool within the CPS.
You may need to request access to the software download section specifically for MOTOTRBO products. mototrbo cps 20 software download exclusive
Ensure you download the version compatible with your region (AA for North America, EM for Europe/Middle East, etc.). System Requirements for CPS 2.0 Ensure your radio's firmware matches the CPS version