For tickets purchased after July 1, 2024, for services, the following rules apply:
Often provides 150% of the entitled amount for future travel. Summary of Entitlements by Delay Service Type Delay Time Refund Percentage AVE / Alvia (Current) 60 - 89 mins AVE / Alvia (Current) Media Distancia 15 - 29 mins Media Distancia 30 - 59 mins Media Distancia Compromiso de puntualidad For tickets purchased after July 1, 2024, for
You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund. Note: Recent legislative attempts aim to restore these
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu 60+ minutes: 100% refund
100% refund of the ticket price. 2. Historical Context: The 2021 "IA11" Rules