Essentially, this error means there is a communication breakdown between the Autodata software license and the physical USB security key (dongle) plugged into your computer.
If there is a yellow exclamation mark, right-click and select .
Most Autodata dongles (like Sentinel or HASP) have a small light. If it’s not lit or flashing, the port might not be providing power, or the dongle itself may be defective. 2. Update or Reinstall Dongle Drivers Essentially, this error means there is a communication
Here is a straightforward guide to troubleshooting and fixing the issue. 1. Check the Physical Connection
Lack of permissions can prevent the software from "reading" the USB port correctly. Right-click the Autodata shortcut. Select > Compatibility . Check the box "Run this program as an administrator." Apply and try launching again. If it’s not lit or flashing, the port
Download the latest from the official Thales/Gemalto website and install it. Restart your PC afterward. 3. Match the "Site Code" and "Activation Code"
How to Fix "The hardware information does not match with your dongle" in Autodata wait 10 seconds
Remove the dongle, wait 10 seconds, and try a different USB port (preferably one directly on the motherboard rather than a USB hub).
This error often triggers after a hardware change (like upgrading your RAM or Hard Drive). Autodata’s security system "locks" itself to your specific hardware configuration.
If you recently changed parts of your computer, the "Hardware ID" generated by the software no longer matches the one stored on the dongle.